I hope to see you there!

Three New Books Help Librarians Handle Modern-Day Challenges

We enjoyed meeting everyone who stopped by the book signing at CIL! It was exciting to see so many librarians interested in this topic and to hear stories from those out there enacting change and making Library 2.0 happen.

Laura Savastinuk is an assistant branch manager with the Gwinnett County Public Library in Lawrenceville, Georgia. She is also the secretary/treasurer of North Georgia Associated Libraries. Laura holds an MSLIS from the University of Illinois at Urbana-Champaign and a BS in History, Technology, and Society from the Georgia Institute of Technology. She resides in Georgia with her husband Paul and son George.

In addition to the book Library 2.0: A Guide to Participatory Library Service, Casey and Savastinuk also co-authored the September 1, 2006 Library Journal article, Library 2.0: Service for the Next-Generation Library.

Chapter 1 – Brand Library 2.0
A (Brief) Definition
Traditional vs. Newer Services

Chapter 2 – The Essential Ingredients
Constant and Purposeful Change
User Participation
Reaching Your Current and Potential Users

Chapter 3 – Finding the Road to Library 2.0
Where We Are Now
Knowing Your Users
The Library’s Mission Statement
Sidebar: Examples of Mission Statements
Community Analysis
User, Nonuser, and Staff Surveys
Library Use Trends
Looking Outward
Working With Your Competition
Getting to Library 2.0

Chapter 4 – A Framework for Change
Sporadic or Nonexistent Change
Sidebar: An Open Letter to All Library Directors
Integrating Change into Organizational Structure
Brainstorming for New and Modified Services
Planning for Services and Success
Evaluating Services on a Regular Basis
The Branches of Change Model
The Investigative Team
The Planning Team
The Review Team

Chapter 5 – Participatory Service and the Long Tail
Participatory Service
The Long Tail and Reaching New Users
What Makes a Service Library 2.0?
Examples of Library 2.0 Services
Ann Arbor District Library’s Main Web Page
Rock the Shelves, Gwinnett County Public Library
RSS Feeds from Tacoma Public Library
Darien Library Blogs

Chapter 6 – Incorporating Technology
A 2.0 World
How Library 2.0 Uses Web 2.0
Blogs – InternalBlogs - External
Sidebar: Blog Applications
Wikis and Knowledge Management – Internal
Sidebar: Wiki Applications
Wikis and Knowledge Management – External
Sidebar: Interview with Meredith Farkas
Instant Messaging and Chat – Internal
Sidebar: Instant Messaging and Chat Applications
Instant Messaging and Chat – External
Podcasting
Social Networking

Chapter 7 – Buy-In: Getting Everyone on Board
Drawing an Honest Picture
Discussing Change
Selling to Different Levels
Governing Board
Administration
Staff
Community
Collaboration – Getting Everyone to Work Together
The Reluctant Person or Department
Continuing to Promote Library 2.0

Chapter 8 – Maintaining the Momentum
Communication
Staff and Customer Involvement
How to Look for New Ideas
Sidebar: The Emerging Technologies Team
Keeping an Open Mind

Chapter 9 – Final Considerations
A Library 2.0 Library

Appendix A: Survey
Appendix B: Referenced Web Sites
Appendix C: References and Other Resources
About the Authors
Index

SurveyMonkey, http://www.surveymonkey.com

Chapter 1: Brand Library 2.0

Amazon, http://www.amazon.com

Chapter 2: The Essential Ingredients

Yahoo!, http://www.yahoo.com

Google News, http://news.google.com

Flickr, http://www.flickr.com

Amazon, http://www.amazon.com

Netflix, http://www.netflix.com

Chapter 3: Finding the Road to Library 2.0

AquaBrowser, http://www.medialab.nl/

Ellsworth Public Library, http://www.ellsworth.lib.me.us

Dallas Public Library, http://www.dallaslibrary.org

Madeleine Clark Wallace Library, Wheaton College, http://www.wheatonma.edu/Library

Lone Star  College - North Harris, http://northharris.lonestar.edu/69111/ updated 04/30/08

Bloomfield Public Library, http://www.bplnj.org

Las Vegas-Clark County Library District, http://www.lvccld.org

Georgia Institute of Technology Library and Information Center, http://www.library.gatech.edu

WebTrends, http://www.webtrends.com/

Click Density, http://www.clickdensity.com/

Chapter 5: Participatory Service and the Long Tail

FactCheck, http://www.factcheck.org/

Wikipedia, http://www.wikipedia.org/

Waterboro Public Library Blog, http://www.waterborolibrary.org/blog.htm

Darien Library Director’s Blog, http://www.darienlibrary.org/directorsblog/

Amazon, http://www.amazon.com

Ebay, http://www.ebay.com

NetFlix, http://www.netflix.com/

Niagara University Library Netflix ILL Service, http://www.niagara.edu/library/illdvds.html

Ann Arbor District Library, http://www.aadl.org/

Gwinnett County Public Library, http://www.gwinnettpl.org/

Stephen’s Lighthouse, http://stephenslighthouse.sirsi.com/

Tacoma Public Library, http://www.tacomapubliclibrary.org/Default.aspx

Darien Library, http://www.darienlibrary.org

Chapter 6: Incorporating Technology

Google Maps, http://maps.google.com/

Zoho, http://www.zoho.com/

Writely, http://www.writely.com/, now Google Docs http://docs.google.com/ updated

Skype, http://www.skype.com/

TechCrunch, http://www.techcrunch.com/

Blogger, http://www.blogger.com/

Wordpress, http://wordpress.org/

Moveable Type, http://www.sixapart.com/movabletype/

Ann Arbor District Library, http://www.aadl.org/

Drupal, http://drupal.org/

Saint Joseph County Public Library’s Subject Guides, http://www.libraryforlife.org/subjectguides/index.php/Main_Page

Campfire, http://www.campfirenow.com/

Library Success Wiki, Online Reference entry, http://www.libsuccess.org/index.php?title=Online_Reference

Apple iTunes, http://www.apple.com/itunes/

The Podcasters Wiki, http://www.podcasterswiki.com

Audacity, http://audacity.sourceforge.net/

Lansing Public Library, http://www.lansing.lib.il.us/

MySpace, http://www.myspace.com/

The Loft @ ImaginOn MySpace profile, http://www.myspace.com/libraryloft

Hennepin County Library MySpace profile, http://www.myspace.com/hennepincountylibrary

Friendster, http://friendster.com/

Flickr, http://www.flickr.com/

Bloomington Public Library Flickr page, http://www.flickr.com/photos/bloomingtonlibrary/

Tame the Web, http://www.tametheweb.com

Libraries and Librarians Flickr group, http://www.flickr.com/groups/librariesandlibrarians/

Librarian Trading Cards Flickr group, http://www.flickr.com/groups/librariancards/

In Library 2.0: A Guide to Participatory Library Service, two of the first and most original thinkers on Library 2.0 introduce the essential concepts and offer ways to improve service to better meet the changing needs of 21 st century library users. Describing a service model of constant and purposeful change, evaluation and updating of library services, and user participation, the book both outlines the theoretical underpinnings of Library 2.0 and provides practical advice on how to get there. From incorporating technology to reaching “the long tail,” from getting buy-in to maintaining momentum, all aspects of Library 2.0 are covered.

2007/200 pp/softbound
ISBN 978-1-57387-297-3
Regular Price: $29.50

“In this book, you’ll discover the thinking behind Library 2.0 and its implementation, from user-centered planning to the need for constant evaluation. … This model is not just for serving Millennials. It’s not just for the well-heeled techno-elite. It’s a service model for everyone.”

— Michael Stephens, From the Foreword

“Michael Casey and Laura Savastinuk have taken the discussion of Library 2.0 from just a conversation among technophiles to the key audience: library administrators. They have debunked the myth that Library 2.0 is only about new technologies and framed it as a customer service issue. This book includes real life examples of how Library 2.0 can be applied in libraries.”

— Michael Golrick, Library Director, L. E. Phillips Memorial Public Library, Eau Claire, WI, and author, Thoughts from a Library Administrator

Purchase the book online through Information Today, Inc. or Amazon.com.